Refund Policy
When money comes back, and how.
Plans
You can cancel any time and keep access to the end of the period you paid for; a cancellation is not a refund. Moving a yearly plan to monthly puts the value of the whole months you have not used back on your balance. Where a renewal charged in error, or the service was clearly broken for you, contact support and we will put it right. Refunds are issued at Pancho's discretion and go back the way the money came in.
One-time purchases and services
A one-time purchase or commissioned service is refundable before the work is delivered or the download is taken, and at our discretion afterwards. Where work is already underway, a refund may be reduced by the part already done.
Wallet money
Money you add to your wallet is yours: unspent wallet balance is refundable on request, minus any negative balance you owe. Promotional credit we gave you, and credit from a coupon, is not money and is not refundable.
Part refunds
A part refund returns exactly that part, and any affiliate commission earned on the payment is taken back in the same proportion.
Chargebacks
Talk to us first: a refund from support is faster than a dispute. A chargeback filed instead of contacting support may lead to account closure, and a chargeback fee may apply where our provider charges one.
How long it takes
We act on approved refunds immediately; your bank or card issuer decides when it lands, typically five to ten business days.