Terms of Service
The agreement between you and Pancho. Plain words, legally meant.
Who we are, and who you are
Pancho ("we", "us", "the platform") operates this software platform and everything sold on it. These terms are a binding agreement between Pancho and every account holder — resellers and customers alike. If you use the platform, you accept them. Resellers also accept the Reseller Agreement, which is part of these terms.
Pancho owns the platform and the customer relationship
Every product, template, app and service on this platform is Pancho's, sold by Pancho, delivered by Pancho and supported by Pancho. When you buy anything here — whatever brand name appears on the page — you are buying from Pancho, and Pancho is the merchant of record on your statement. The account, the subscription, the data and the customer relationship belong to Pancho. Resellers are independent marketing affiliates; they present the storefront, and nothing more. No reseller may bind Pancho, vary these terms, or promise anything on our behalf.
Your account
You must be able to enter into a contract to hold an account. Keep your sign-in details to yourself and tell us straight away if you believe someone else has them. You are responsible for what happens under your account until you do.
Prices and changes
Pancho sets all prices and may change any price, plan, feature or product at any time, at its sole discretion, including for existing subscribers. Where a change affects what you already pay, we will tell you on the platform or by email before your next renewal, and your continued use after that is acceptance. Your subscription price is otherwise held for as long as you stay on your plan.
Payment, renewals and suspension
Subscriptions renew automatically and charge your saved card, or your wallet balance first when you have one. If a renewal cannot be collected, your plan is suspended: your work and data are kept safe, but access is paused until payment is made, at which point access returns automatically. Nothing is deleted by a suspension.
Refunds
Refunds are issued at Pancho's discretion — see the Refund Policy. Chargebacks filed instead of contacting support may lead to account closure.
Cancelling and what happens after
You can cancel any subscription at any time and keep access until the end of the period you paid for. Cancelled accounts keep their files for one hundred and eighty days, after which they are archived and removed. You can export your data at any time from your account page.
Termination by us
Pancho may suspend, restrict or terminate any account — customer or reseller — at any time, at its sole discretion, including for breach of these terms, non-payment, unlawful or abusive conduct, or conduct we judge inconsistent with what the platform stands for. Where we reasonably can, we will say why. Money already properly paid out is yours; anything not yet earned or cleared at termination is forfeited.
What you may not do
No unlawful content or use, no deceptive marketing, no spam, no abuse of other users or of the platform, no reselling of raw platform access, and nothing that breaks the rules of our payment and infrastructure providers. The Acceptable Use Policy is part of these terms.
Intellectual property
The platform, its software, designs, templates and documentation are Pancho's property or its licensors'. You get a licence to use them through your account for as long as it stands, and nothing more. What you create with the tools — your content, your uploads — remains yours; you give us the licence needed to host and serve it.
The service is provided as is
We work hard to keep the platform fast and available, but it is provided "as is" and "as available", with no uptime guarantee and no warranty of any kind to the fullest extent the law allows.
Liability
To the fullest extent the law allows, Pancho is not liable for indirect or consequential losses — lost profits, lost data beyond our retained backups, business interruption. Where liability cannot be excluded, it is capped at the amount you paid Pancho in the twelve months before the claim arose.
Indemnity
You will indemnify Pancho against claims arising from your content, your conduct, or your breach of these terms.
Changes to these terms
We may update these terms. When a change matters, we tell you on the platform before it takes effect. Continued use after a change means you accept it. The version number and date at the top of this page are the record.
Governing law
These terms are governed by the laws of the State of Georgia, United States, and disputes belong to the courts there, unless the law of your home country gives you rights that cannot be waived. If any clause is found unenforceable, the rest stand.