Last updated 2026-05-15
These terms govern your use of Pancho — a platform that lets you install business apps (DryCleanPro, EstateMax, PropertyPro, ChargeGrid, and others), bill customers, and run your operation from one place. By creating an account, you agree to what's written here. Plain English, short paragraphs, no surprises.
You sign in with your email address and a 4-digit PIN. The email is yours and yours alone — don't share it. If someone else gets your PIN, they can act as you, so treat it like a key. We email you a one-click confirmation link after signup; until you confirm, your account is in a grace period and you'll see a banner asking you to verify.
We also collect a phone number at signup so our team can reach you if support is needed. It's not used for sign-in. You're responsible for keeping your contact details current.
You can install any app from the marketplace that's available in your region, run it for your business, invite staff and customers into your installed apps, and bring your own custom domain to point at a public surface (e.g. a booking page or storefront).
What you can't do: use Pancho for anything illegal in your jurisdiction; impersonate someone else; abuse other tenants; resell raw platform access; or use the apps in a way that breaks third-party providers (Stripe, Paystack, etc.) terms of service.
Some apps are free, others require a Premium or higher plan. Paid plans are billed monthly. Nigerian-currency customers pay via Paystack; US-currency customers pay via Stripe. The currency tied to your account is set at signup based on the country you pick and stays permanent.
Charges include the agreed plan price plus any active add-ons (extra storage, SMS credits, professional services, etc.). When you upgrade mid-month we charge a prorated amount for the remaining days. When you cancel, you keep access until the end of your current paid period. If a renewal charge fails, we retry on a schedule and notify you in-app; if no payment arrives within the configured grace window, the account is suspended until you update your card.
Refunds: we issue refunds at our discretion for clearly broken service. Per-app refunds (e.g. a customer disputing a sale through DryCleanPro) are handled inside each app and are between you and your customer — Pancho is not a party to that transaction.
You own the data you put into apps you install (orders, customers, payments, files, notes). We store it on our infrastructure so the apps can serve it back to you. We don't sell or rent it. We don't train AI on it. If you uninstall an app, your data for that app is queued for deletion after a 30-day grace window so you can reactivate without losing anything.
If you delete your account, we delete your data — see the Privacy Policy for the specifics.
If you connect your own domain (e.g. bookings.your-shop.com) we provision an SSL certificate via Let's Encrypt and route requests for that domain at one of your installed apps. You are responsible for owning the domain and pointing its DNS at us. If you transfer or stop renewing the domain, the connection breaks — that's outside our control.
We do our best to keep Pancho online. We make no uptime guarantee — this is provided "as is". We maintain daily backups of platform-level data; for app-level data we run pre-migration snapshots before schema changes. If something goes wrong, we'll work to restore service quickly and tell you what happened.
You can cancel your plan or delete your account from your account page at any time. We can suspend or terminate accounts that abuse the platform, repeatedly fail to pay, or otherwise violate these terms. We'll tell you why before doing so when we reasonably can.
Pancho is provided as a tool. We're not liable for indirect losses (lost profits, lost data beyond our retained backups, business interruption) arising from your use of it. Where the law allows us to cap direct liability, it's capped at the amount you paid us in the 12 months before the issue arose.
If we update these terms we'll show a notice on the platform and update the "Last updated" date above. Continued use after a material change means you accept the new version.
Need to reach a human? Call +14042288580, or visit Support from inside your account.