Principles
These principles are behaviors and skills we value in our fellow colleagues.
Customer Obsession
- You start with the customer and work backwards.
- You extensively research and strive to understand our customers better.
- You work with great effort to earn and keep customer trust
Ownership
- You care deeply about our customers and {Company name}‘s success.
- You are passionate: committed in heart and mind.
- You make decisions based on the long term.
- You act on behalf of the entire company, beyond just your own team. You never say “that’s not my job".
Learn and Be Curious
- You constantly learn and always seek to improve yourself.
- You are curious about new possibilities and act to explore them.
- It is in your nature to innovate.
Highest Standards
- You strive for the highest standards, and many may think these standards are excessively high.
- You inspire others with your thirst for excellence.
- You are continually raising the bar and drive your team to deliver high quality services.
Freedom and Responsibility
- You are self-motivated, self-aware, self-disciplined, and self-improving.
- You don’t wait or want to be told what to do.
- You love freedom and you definitely deserve it.
Focus
- You constantly ask yourself what is the best thing I can do today that will contribute to a long term success.
- You are good at using data to support your intuition and make decisions.
- You think strategically, and can articulate what you are, and are not, trying to do.
Bias Toward Action
- Speed matters in business.
- Many decisions and actions are reversible and do not need extensive study.
- You promote action-oriented behavior, rather than discussion based work.
Deliver Results
- You deliver results with the highest quality and in a timely fashion.
- You recognize and celebrate achievements.
