• Title: Smart Marketing

    Type: BUSINESS

    Description: Learn the secrets of great marketing.

  • Title: Finding and Attracting Investors

    Type: BUSINESS

    Description: Understand the benefits and process for seeking investors.

  • Title: Customer Service Training

    Type: BUSINESS

    Description: Discover key customer service skills and techniques.

  • 1. Introduction

    In this course we’ll teach you the secrets to winning customers. This course is for all entrepreneurs who want to learn about marketing their business to reach a broader customer base.

    1. Introduction

    In this course we’ll teach you the secrets to winning customers. This course is for all entrepreneurs who want to learn about marketing their business to reach a broader customer base.

  • Marketing 101 Overview

    This lesson covers a general overview of the concept of marketing, it's history and importance to the world of business.

    2.

    2. Marketing 101 Overview

    This lesson covers a general overview of the concept of marketing, it's history and importance to the world of business.

  • 3. Target Market Research

    This lesson teaches you about the concept of target market research and describe the process of target market research.

    3. Target Market Research

    This lesson teaches you about the concept of target market research and describe the process of target market research.

  • 4. Identify Your Target Market

    This lesson teaches how to strategical identify and segment the the target market of a business.

    4. Identify Your Target Market

    This lesson teaches how to strategical identify and segment the the target market of a business.

  • 5. Your Marketing Strategy

    This lesson details key steps to take and things to consider in order to develop a solid marketing strategy.

    5. Your Marketing Strategy

    This lesson details key steps to take and things to consider in order to develop a solid marketing strategy.

  • 6. Influential Marketing Strategies

    This lesson describes high impact marketing strategies that foster business success.

    6. Influential Marketing Strategies

    This lesson describes high impact marketing strategies that foster business success.

  • 7. Social Media Marketing

    This lesson details the benefits of social media marketing and how best to utilize it to achieve business growth.

    7. Social Media Marketing

    This lesson details the benefits of social media marketing and how best to utilize it to achieve business growth.

  • 8. Measuring Success

    This lesson describes the key concepts for measuring performance of marketing strategies.

    8. Measuring Success

    Describe the key concepts for measuring performance of marketing strategies.

  • 1. Introduction

    In this course you’ll learn the secrets to finding the right investors and an introduction to how investors affect your business.

    1. Introduction

    In this course you’ll learn the secrets to finding the right investors and an introduction to how investors affect your business.

  • 2. Overview

    We explore the issues facing a small business when deciding to expand the use of investors and also discuss the concepts of outside financing and equity/debt.

    2. Overview

    We explore the issues facing a small business when deciding to expand the use of investors and also discuss the concepts of outside financing and equity/debt..

  • 3. Investors

    In this lesson, we identify three types of investors and their investment requirements, uncover where to find investors and how to convince them to invest.

    3. Investors

    In this lesson, we identify three types of investors and their investment requirements, uncover where to find investors and how to convince them to invest.

  • 4. Investment Process

    This lesson details the key requirements and factors to consider when securing capital from investors and also explores the crowdfunding as a source of investment.

    4. Investment Process

    This lesson details the key requirements and factors to consider when securing capital from investors and also explores the crowdfunding as a source of investment.

  • 5. Conclusion

    This lesson gives a detailed guide on practical steps that should be taken to get investors and expand your business.

    5. Conclusion

    This lesson gives a detailed guide on practical steps that should be taken to get investors and expand your business.

  • 1. Customer Service Training Introduction

    This course will provide you with an introduction to essential customer service skills and a range of techniques to help enhance your customer service.

    Customer Service Training Introduction

    This course will provide you with an introduction to essential customer service skills and a range of techniques to help enhance your customer service.

  • 2. Why Customer Service Can Make or Break Your Business

    Few companies realize the importance of customer service. It can literally make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customers can ruin you.

    2. Why Customer Service Can Make or Break Your Business

    Few companies realize the importance of customer service. It can literally make or break your business. Even if you offer the best products at the lowest price, your unresponsive or incompetent handling of customers can ruin you.

  • 3. What Does Good Customer Service Really Mean?

    How do you know if your company is offering the best customer service
    it possibly can? It’s easy – put yourself in your customers’ shoes. We’ve all been on the other side of the service counter before.

    3. What Does Good Customer Service Really Mean?

    How do you know if your company is offering the best customer service
    it possibly can? It’s easy – put yourself in your customers’ shoes. We’ve all been on the other side of the service counter before.

  • 4. The Five Components of Great Customer Service

    There's good and there's so-so customer service. But there's also stellar customer service that's simply off the charts. This is what gets them not only coming back for more time and time again, but also informing all their friends about your company.

    4. The Five Components of Great Customer Service

    There's good and there's so-so customer service. But there's also stellar customer service that's simply off the charts. This is what gets them not only coming back for more time and time again, but also informing all their friends about your company.

  • 5. How To Handle Customers Service Challenges

    No matter how great your customer service is, there will always be challenging situations that arise. It's just a part of running any kind of business. You need to be prepared so that you know how to deal with these situations before they occur.

    5. How To Handle Customers Service Challenges

    No matter how great your customer service is, there will always be challenging situations that arise. It's just a part of running any kind of business. You need to be prepared so that you know how to deal with these situations before they occur.

  • 6. Creating Your Own Customer Service Manifesto

    Every business needs its own customer service manifesto. This document describes the company's philosophy and guiding principles of customer service. Good customer service isn't something you come up with on the spot. It needs to be clearly planned and organized.

    6. Creating Your Own Customer Service Manifesto

    Every business needs its own customer service manifesto. This document describes the company's philosophy and guiding principles of customer service. Good customer service isn't something you come up with on the spot. It needs to be clearly planned and organized.

  • 7. The Mindset Of Customer Service Expert

    Customer service is more than just a procedure or a philosophy to follow. A true customer service rock star is excellent at what they do because they have a certain mindset in dealing with customers. If you want your company to offer service that wows your customers and makes them sing your praises, your staff needs to have this mindset from the minute they're hired.

    7. The Mindset Of Customer Service Exper

    Customer service is more than just a procedure or a philosophy to follow. A true customer service rock star is excellent at what they do because they have a certain mindset in dealing with customers. If you want your company to offer service that wows your customers and makes them sing your praises, your staff needs to have this mindset from the minute they're hired.

  • 8. The Biggest Customer Service Mistakes and How to Avoid Them

    Although your customer service can either boost your company miles ahead of the competition or utterly destroy your business, most companies don't spend nearly enough time focusing on how to improve their service. If you give your customers a terrible experience, they'll never come back. Even worse, they'll tell everybody they know, especially now that we all have a voice on the Internet.

    8. The Biggest Customer Service Mistakes and How to Avoid Them

    Although your customer service can either boost your company miles ahead of the competition or utterly destroy your business, most companies don't spend nearly enough time focusing on how to improve their service. If you give your customers a terrible experience, they'll never come back. Even worse, they'll tell everybody they know, especially now that we all have a voice on the Internet.

  • 9. Your Customer Service With An FAQ

    FAQ stands for 'frequently asked questions.' These are the most common questions your customers ask when they get hold of one of your customer service reps. Creating a strong FAQ that answers these questions has a huge benefit for both you and the customer. For the customer, it answers their question at a glance without them having to make a call.

    9. Your Customer Service With An FAQ

    FAQ stands for 'frequently asked questions.' These are the most common questions your customers ask when they get hold of one of your customer service reps. Creating a strong FAQ that answers these questions has a huge benefit for both you and the customer. For the customer, it answers their question at a glance without them having to make a call.

  • 10. Is the Customer Really Always Right

    The guiding principle behind good customer service is usually summed up in this phrase – 'The customer is always right.' But if you've ever handled customer service issues before, you know this isn't exactly true. This statement isn't meant to be taken literally. What it really means is that the customer is always right in their mind.

    10. Is the Customer Really Always Right

    The guiding principle behind good customer service is usually summed up in this phrase – 'The customer is always right.' But if you've ever handled customer service issues before, you know this isn't exactly true. This statement isn't meant to be taken literally. What it really means is that the customer is always right in their mind.

  • 11. Tips for Delivering World Class Customer Service

    World-class customer service is nowhere near as challenging as people think, but an alarming number of companies don’t bother worrying about it. They either don’t understand how greatly it affects their profits, or they just don’t know how to go about it. To make customer service a little easier, here are 7 tips for ensuring your company is top of the class.

    11. Tips for Delivering World Class Customer Service

    World-class customer service is nowhere near as challenging as people think, but an alarming number of companies don’t bother worrying about it. They either don’t understand how greatly it affects their profits, or they just don’t know how to go about it. To make customer service a little easier, here are 7 tips for ensuring your company is top of the class